What functionality is available in Volunteer Accounts?
Volunteer accounts are typically used at in-person events by staff or volunteers on mobile devices such as iPads or any tablet or phone. Event staff or volunteers who are logged into a Volunteer account can perform the following tasks:
- Registering Participants
- Placing a Bid, and making purchases on behalf of participants,
- Recording the winning bid in for a live (locked) item and taking payment while the silent auction is still running or after it has closed.
- Accessing participants' accounts to update preferences etc - for example access a participant's account and make them anonymous or check the box to send campaign notifications via text message instead of by email.
- Assisting participants with checkout
Kindly note you may need to upgrade your GalaBid Campaign or Account to access Volunteer Accounts.
Watch this video to see how to set up a volunteer account and how to perform these tasks. Use the bookmarks to navigate to the various functions available.
0:28 - Setting up a Volunteer Account
1:07 - Logging into a Volunteer Account
1:29 - Registering Participants
1:42 - Placing a Bid, and making purchases on behalf of participants
2:22 - Recording the winning bid in for a live (locked) item and taking payment while the silent auction is still running or after it has closed.
3:00 - Accessing participants' accounts to update preferences etc-
3:10 - Assisting participants with checkout
You can also follow this brief step by step process for placing a bid on behalf of a participant below.
Go to the participant's tab on the left sidebar and click 'Volunteers'
Copy the passcode and open the link on this page to take you to the volunteer page on the front end.
Once the link is clicked it will take you to the volunteer login, enter the passcode.
Select the item you wish to bid on and enter the amount the participant wishes to bid.
When you enter the amount you wish to bid, a list of your participants will be display, select the participant you wish to place the bid on behalf of, or, if they are not registered to your campaign, click 'Register now' and follow the prompts to register the bidder before placing the bid.