How to enter a winning Live Auction bid and take payment on a Live (Locked) Item?
To enter a winning bid and take payment via GalaBid on a Live item you will need to use a Volunteer Account.
Kindly note that you may need to upgrade your GalaBid campaign to access Volunteer accounts.
Tip : If you have more than one winner for a live auction item repeat the steps below. You can enter more than one winner on Live Auction Items.
Skip to 1:18 on the Live Auction Video Tutorial to see the steps to following when entering winning live auction bids.
Entering a Winning Bid and Taking Payment on a Live Item
1) Make sure pre-bidding is disabled on the live item before entering the winning bid.
Enable and disable pre-bidding by editing the Item in the Items Section in the dashboard.
2) Login to the Volunteer account and open the live item you wish to take payment on.
3) Enter the winning bid amount.
Note: Only when pre-bidding on the item is disabled and you enter a bid via a volunteer account will the bid amount be included in your campaign's total raised. Pre-bids are never included in the total raised.
Note: Only when pre-bidding is disabled and you enter a bid via a volunteer account will the bid amount be included on the bidder's invoice. If no winning bid is entered via a volunteer account the highest pre-bid is NOT counted as the winning bid.
4) Next you will be prompted to select the name of the winning bidder. The name will be listed only if the winner has already registered to the campaign. If necessary, click to register the winner (the link is found above the list of participants).
5) Then, choose either Pay Now or Pay Later.
6) To process the payment immediately, select Online Card payment and enter the winner's card details to complete the payment.
7) If you choose Pay later the amount will be added to the participant's invoice. When the silent auction closes the participant will be invited to pay at the same time as the silent auction winners. (If the silent auction has already closed send a payment reminder to the participant by searching their name in the Checkout Console and clicking Send Payment Reminder)
